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The questions that actually come up. If yours is not here, ask us directly.

Looking for how our numbers are produced? Read the methodology — sources, formula, weights and confidence levels, in full.

Getting started

What should I do first?: Run a keyword search on a topic you already want to cover. It shows you what is ranking and gives you an opportunity score you can compare against other topics. Promote the most promising gap into a project, then write the script from there.
Do I have to connect a YouTube channel?: No. Connecting one calibrates opportunity scores to your subscriber count, lets you build a brand voice from your own uploads, and lets Bench Optimize run on your videos. Every other feature works without it.
What does onboarding actually change?: Your niche, audience and default language pre-fill the idea generator and script writer so you are not retyping them. You can change all of it in Settings.

How do credits work?: Each action costs a fixed number of credits, shown before you run it. The full price list is on the pricing page. Charges happen before the model call, so parallel requests cannot overdraw your balance.
I was charged for something that failed.: You were not — refunds are automatic. If a generation errors, a job exhausts its retries, or a research call fails, the exact amount is returned to your balance and appears as a Refund line in the credit history on the Plan & credits page.
Why did a research search cost nothing?: It was served from cache. A cached result costs us no upstream API call, so it costs you no credits. Cached results are labelled and show the time the data was originally fetched.

What permissions do you request?: Read-only YouTube access (youtube.readonly) plus your email address. We cannot upload, edit or delete anything on your channel.
How are my tokens stored?: Google refresh tokens are encrypted with AES-256-GCM before they touch the database and are only ever decrypted inside the server module that calls Google. They are excluded from data exports and redacted from logs.
How do I disconnect a channel?: On the Channels page. Disconnecting revokes the grant at Google immediately and clears our stored tokens — it is not just a local flag.
Can I get my data out?: Yes. Settings → Your data downloads a complete JSON export of projects, ideas, scripts and every version, transcripts, thumbnails, generated results, research history and your credit ledger.

A tool says it is “not configured on this server”.: That feature needs an API key the server operator has not set. It is a deployment configuration issue, not a fault in your account. The message names the exact environment variable required.
Research says the YouTube quota is exhausted.: The YouTube Data API has a daily unit allowance that resets at midnight Pacific time. Search is the expensive call at 100 units. We report exhaustion honestly rather than serving stale results.
A video has no captions.: Not every video has them, and auto-captions can be disabled by the owner. Paste the transcript manually on the Transcripts page — plain text works, and we will label the timing as estimated.
My confirmation email never arrived.: If the server has no SMTP credentials configured, the confirmation link is shown to you directly in the app instead, and the banner says so. Otherwise, use the resend link in the banner at the top of the workspace.

Send us a message and describe what you expected versus what happened.